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Privacy Policy

Personal information is private.

Yew Lodge Ltd is committed to preserving the privacy of all visitors

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

  • When you visit our venue, register your interest or order products or services via the telephone or directly with the hotel, you may be asked to provide certain information about yourself or persons traveling including your name, contact details and credit or debit card information.
  • We may also collect information about you from e-mails or letters you send to us.
  • We will also collect information about you from third parties. These third parties include but are not limited to: online booking agents, conference and events booking agents or organisers of private events some of whom may be located outside the European Economic Area. Information supplied by these third parties may include name, contact details and credit or debit card information. Please review Online booking sites, Booking Agents or private events organisers privacy policy if you have any questions regarding the information they send to us. Information sent to us via these channels may be used as detailed in our policy regarding disclosure of your information.
  • We do also collect information from you via our website should you visit it and use cookies. Please visit http://www.yewlodgehotel.co.uk/our-privacy-policy/ for more information on this
  • On all of the above accounts (excluding third party bookers) we will ask your permission to use this data and explain the reasons why we may use that data
  • Yew Lodge Hotel, Reeds Health Club & Spa or Marco Pierre White’s New York Italian, Kegworth do not record calls so cannot use information gained this way
  • We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services. Furthermore, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by emailing bwcustomerservices@yewlodgehotel.co.uk

 

Disclosure of your Information:

  • The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
  • If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners.
  • Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

Subscribing to Yew Lodge Hotel Ltd

  • If you subscribe to Yew Lodge Hotel Ltd then we will simply retain your name and email address, which will be added to the Yew Lodge Hotel mailing list giving details of new products, competitions, promotions and offers.

Anything else?

Security and Data Retention:

  • We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Changes to our Privacy Policy:

  • Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notifications.

Contact:

All information is retained on our secure encrypted servers.

If you have any further questions around our privacy policy, please email bwcustomerservices@yewlodgehotel.co.uk

Website Policy

Personal information is private.

Yew Lodge Ltd is committed to preserving the privacy of all visitors to our website www.yewlodgehotel.co.uk . Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

  • When you visit, register or order products or services on yewlodgehotel.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
  • We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

 

Use of your Information:

  • Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
  • In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by emailing bwcustomerservices@yewlodgehotel.co.uk

Disclosure of your Information:

  • The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
  • Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners.
  • Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Subscribing to Yew Lodge Hotel Ltd

  • If you subscribe to Yew Lodge Hotel Ltd then we will simply retain your email address, which will be added to the Yew Lodge Hotel mailing list giving details of new products, competitions, promotions and offers.

Anything else?

Security and Data Retention:

  • We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Use of cookies on the Yew Lodge website

We do use cookies on our website to enhance your user experience with us.  A cookie is a text file which contains information relating to your web journey and behaviour.  It is stored in your web browser to enable us to personalise your experience next time you visit our website.

Cookies are extremely useful as they can quicken up the web journey for you and can also allow a website to recognise a user's device.

Listed below, is an outline of the cookies used on our website.  If you would like any further information, we recommend the following source: http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

Necessary cookies to allow your customer journey

Some cookies are essential to your web journey to enable to you to access secure parts of the website, this would include making an online booking, taking an e-payment or an online enquiry.

Without cookies, you would be unable to do these purchases online.

Analytical tracking cookies to allow us to improve your experience

Our tracking cookies collect information anonymously about how you browse and use our website, what pages you visit, how you entered the site and where you left it.  This data is anonymous and not specific to you yet helps us to make improvements to your web experience by identifying pages where more visitors may be exiting the website or where visitors may be struggling to find necessary information.

Changes to our Privacy Policy:

  • Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notifications.

Contact:

All information is retained on our secure servers.

If you have any further questions around our privacy policy, please email bwcustomerservices@yewlodgehotel.co.uk